Storage Managed Services

Pro-active agile 24 * 7 service management for business critical storage environments utilising best practice ITIL based processes.

The approach will typically include remote network connectivity to the Kcom Service Desk for alerting and monitoring and an offsite Resolver Group comprising qualified storage specialists.

Change, Problem and Incident management activity is performed by the Resolver Group attending site where necessary and responding to critical alerts out of hours.

This service replaces the need for a customer to have its own office-based SAN Team and train out-of-hours Operational staff in storage management.

Smart421 have been managing customers’ storage since 1989. We understand what can be done remotely and what requires onsite presence. We have considerable skills available to provide storage management appropriate to any organisation. We have our own Service Desk infrastructure and Service Delivery Management to ensure SLAs are met and maintain skills within the wider team as contingency.

• Allows the customer to concentrate on their core business whilst having confidence that their business critical service is in safe
• Enables the customer to achieve a higher level of service that is scalable to their changing business needs without the overheads associated with internal staffing.
• Provides affordable 24 * 7 support
• Provides single point of contact for the managed storage environment