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Processes
Smart421's proven Service Management processes are based on ITIL industry best practice and are ISO/IEC 20000 accredited. We ensure optimum support for your systems with reduced overhead and significant cost savings. We achieve this through:
- Operational Maturity Assessment: A low cost review of your operation covering business objectives, infrastructure, technology, process, documentation and system performance which will identify improvements and significant risks or gaps.
- ITIL Benchmarking: Assessing your IT managed services maturity by comparing current processes to the ITIL best practice framework
- Transition Management: A proven set of processes for safely transitioning support services from incumbent or in-house suppliers to Smart421
- In-life Management: Comprehensive services including incident management, problem management, change management, capacity management, availability management, monitoring and alerting services - all to agreed SLAs. Smart421 will also manage your third party and off-shore suppliers
- Continual Service Improvement - focusing on the benefits achieved by business users, Smart421 endeavours to continually enhance the value-to-cost ratio by improving the service provided and by providing insight into how the solution supports your business
- Enhancement: Through maintenance and updates, the service is kept in step with business requirements and technological developments
- Modernisation: Migration of systems from end of life environments to current technology platforms
- End of life Management: Smart421 can also provide application retirement, migration, handover and exit management services
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