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Our Services
Smart421 delivers agile application, middleware, databases and infrastructure service management using mature proven ITIL processes. We manage complex business critical systems for blue chip organisations across Europe.
Smart421 have a proven process and track record for managing systems that were developed by a 3rd party or by Smart421. Service take on from an in house development team or other 3rd party can be achieved in as little as 4 weeks.
Services include:
- 1st, 2nd and 3rd line support
- Rapid response to changing business needs
- 24 x 7 monitoring of hardware and software at component level
- On line reporting of Quality of Service monitoring data
- Focus on customer's business drivers with a Service Level Agreement (SLA) aligned to business goals as well as traditional service levels
- Pro-active approach, continual improvement is a standard feature
- Supplier management
- Patch recommendations and implementation
Scope of Smart421 services:
| Layer |
Example |
| Web server |
IIS, Apache, IHS, FTP |
| Application packages |
SAP, Chordiant, Oracle e-business and niche products |
Application
code |
Java and .NET |
| Middleware |
Application servers, ESBs, Portals, Messaging and Workflow from IBM, Microsoft, BEA Oracle and others including Open Source |
| Database |
Oracle, DB2, MS SQL, Enterprise DB |
| Operating System |
Unix, Linux, Windows |
| Hardware |
Web, Application, DB servers, SOA Appliances |
| Network |
Firewall, Load Balancers, Switches, WAN, LAN, VPN |
| Hosting |
Data centres, Internet connection |
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