Smart421 Service Management provides a managed service, based on ITIL service management and ITIL service delivery best practices. ISO 20000 certified, we provide optimal support for your applications, systems and data.

Managed Services
 
Our Services
Applications and Middleware
Data
Infrastructure
Our Approach
Processes
People
Partners
Our Customers
Applications and Middleware

Smart421 provide the following application management services:
  • Third party software support for products and interfaces
  • Application defect detection, management, fault resolution and fix rollout
  • Performance and availability monitoring and tuning
  • Change management to accommodate enhancements and extensions
  • Technology upgrades e.g. VB6 to .net
Applications currently supported by Smart421 include:
  • Service Oriented Architecture (SOA), Messaging Hubs and Web Services
  • B2C, B2B and Employee portals
  • Customer's applications built using .net and Java
  • ERP (SAP, Oracle etc)
  • Chordiant Decision Management Solution
  • Customer Registration and Management
  • Education Management System
  • Telemetry and Telematics
  • Data Management
  • Other Complex Business Systems
Service Management Package Brochure
Download Smart421's Services Management Package brochure (400k)