Smart421 Service Management provides a managed service, based on ITIL service management and ITIL service delivery best practices. ISO 20000 certified, we provide optimal support for your applications, systems and data.

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One Railway 'One' is the train operator providing services to London Liverpool Street and the East of England. The franchise commenced on 1st April 2004 and was created to provide an integrated and seamless service across the East of England. Smart421 provide support for the Season Direct System application software which was developed by Smart421 using SQL, HTML and .NET. This system allows commuters a cost effective means of purchasing and paying for season tickets.

"Smart421 are one of our most trusted partners. They consistently deliver on time and to budget and their people are flexible, reliable and committed to our business." Nick Wilson, Group IT Manager, One Railway