Smart421 Service Management provides a managed service, based on ITIL service management and ITIL service delivery best practices. ISO 20000 certified, we provide optimal support for your applications, systems and data.

Managed Services

Our Services Applications and Middleware Data Infrastructure Our Approach Processes People Partners Our Customers

Norwich Union Aviva were looking to improve their customer experience and increase brand awareness by allowing customers access to all of their personal, policy and product information through a single self-service portal. They needed a flexible system and development methodology backed up by agile support Smart421's solution allowed Aviva to change features of the portal quickly in response to customer needs. The use of Feature Driven Development gave Aviva an early view of the look and feel of the system features as they were developed. Smart421's agile Service Management approach is an ideal match to the Test and Learn approach to customer service improvement.

Request your copy of the IT Service Management Top Tips Handbook Download Smart421's Service Management Package brochure (400k)