Smart421 Service Management provides a managed service, based on ITIL service management and ITIL service delivery best practices. ISO 20000 certified, we provide optimal support for your applications, systems and data.

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Our Customers

Customers come to Smart421 for service management for many different reasons; however there are some typical characteristics of the systems and technologies that we support:
  • Business critical systems with demanding performance and availability where high availability matters
  • Multiple technologies and multiple suppliers, both in-house and external
  • Technically complex applications requiring expert management, administration, tuning and monitoring
  • Multiple streamed servers e.g. clustered Databases, resilient hardware
  • Multi-platform e.g. Production, Pre-production, disaster recovery (DR) and test
  • Offshore where offshore developers require on-shore management
Customers say "Smart421 is easy to contact, provides prompt responses and understands our needs and processes".

To see more of what our customers say about Smart421, please click on a logo:



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EON logo Essex County Council logo Paperlinx logo

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IT Service Management top tips handbook

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Service Management Package Brochure

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