|
|
Processes
Smart421's proven Service Management processes are based on ITIL industry best practice and are ISO/IEC 20000 accredited. We ensure optimum support for your systems with reduced overhead and significant cost savings. We achieve this through:
- Operational Maturity Assessment: A low cost review of your operation covering business objectives, infrastructure, technology, process, documentation and system performance which will identify improvements and significant risks or gaps.
- ITIL Benchmarking: Assessing your IT managed services maturity by comparing current processes to the ITIL best practice framework
- Transition Management: A proven set of processes for safely transitioning support services from incumbent or in-house suppliers to Smart421
- In-life Management: Comprehensive services including incident management, problem management, change management, capacity management, availability management, monitoring and alerting services - all to agreed SLAs. Smart421 will also manage your third party and off-shore suppliers
- Continuous Service Improvement - focussing on the benefits achieved by business users, Smart421 endeavours to continuously enhance the value to cost ratio by improving the service provided and by providing insight into how the solution supports your business
- Enhancement: Through maintenance and updates, the service is kept in step with business requirements and technological developments
- Modernisation: Migration of systems from end of life environments to current technology platforms
- End of life Management: Smart421 can also provide application retirement, migration, handover and exit management services
|
|
|
