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Smart421 provide 24 * 7 customer centric managed services for your business critical systems. Support services are based on ITIL best practice and are certified to ISO 20000 standards. Smart421’s support culture, methods and tools have been developed over many years to provide an enterprise level quality support model.

Managed Services

Applications and Middleware Application Performance Tuning Database Direct Connect Infrastructure Storage Processes Operational Maturity Assessment SmartTransform ITSM Lite

Applications and Middleware Smart421 provide the following application management services: Third party software support for products and interfaces Application defect detection, management, fault resolution and fix rollout Performance and availability monitoring and tuning Change management to accommodate enhancements and extensions Technology upgrades e.g. VB6 to .NET Applications currently supported by Smart421 include: Service Oriented Architecture (SOA), Messaging Hubs and Web Services B2C, B2B and Employee portals Customer's applications built using .NET and Java ERP (SAP, Oracle etc) Chordiant Decision Management Solution Customer Registration and Management Education Management System Telemetry and Telematics Data Management Other Complex Business Systems

Download Smart421's Services Management Package brochure (400k)