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  Smart421 provide 24 * 7 customer centric managed services for your business critical systems. Support services are based on ITIL best practice and are certified to ISO 20000 standards. Smart421's support culture, methods and tools have been developed over many years to provide an enterprise level quality support model.

Service Management
 
Applications and Middleware
Application Performance Tuning
Database
Direct Connect
Infrastructure
Storage
Processes
Operational Maturity Assessment
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Organisations are increasingly focussing on core competencies and outsourcing more of their operational and support processes. At the same time, the level of complexity in IT continues to increase, requiring companies to invest in ever wider skills coverage. These trends mean that outsourcing the support and management of applications can provide compelling benefits.

Smart421 manages business critical systems for large enterprises including O2, Aviva, Virgin Atlantic Airways, Suffolk Life, Orange, Pearson Fronter and Emirates.

Working with Smart421 you can benefit from:
  • Increased operational efficiency and quality through use of best practice processes
  • Access to wide range of technical experts
  • Economies of scale provided by a service based approach
  • A service definition focussed on business driven Service Level Agreements (SLAs)
  • Reduced risk of reliance on key staff
  • Reduced supplier base through Smart421's supplier management
We have an impressive renewal track record.

IT SMF UK Member

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Service Management Package Brochure

Download Smart421's Services Management Package brochure (400k)