Smart421 Service Management provides a managed service, based on ITIL service management and ITIL service delivery best practices. ISO 20000 certified, we provide optimal support for your applications, systems and data.

Service Management
 
Our Services
Applications and Middleware
Data
Infrastructure
Our Approach
Processes
People
Partners
Our Customers
Organisations are increasingly focussing on core competencies and outsourcing more of their operational and support processes. At the same time, the level of complexity in IT continues to increase, requiring companies to invest in ever wider skills coverage. These trends mean that outsourcing the support and management of applications can provide compelling benefits.

Smart421 manages business critical systems for blue chip organisations, including O2, Orange, Aviva, E-ON, Siemens, Pearson, Nissan and Emirates.

Working with Smart421 you can benefit from:
  • Increased operational efficiency and quality through use of best practice processes
  • Access to wide range of technical experts
  • Economies of scale provided by a service based approach
  • A service definition focussed on business driven Service Level Agreements (SLAs)
  • Reduced risk of reliance on key staff
  • Reduced supplier base through Smart421's supplier management
Since 1994, we have had a 100% renewal track record.
Service Management Package Brochure
Download Smart421's Services Management Package brochure (400k)