Operational Maturity Assessment
A mature operation is one whereby pro-active action is evident, costs are controlled, service levels are consistently met and the IT support function genuinely adds value to the business.
Operational maturity can be attained only through embracing standardisation and automation, in conjunction with a strong IT management framework such as ITIL.
An operational maturity assessment will identify areas for service improvement related to:
- IT
- Governance
- Process
- Organisation
- Information
- Service Management tools
Improvement recommendations can improve efficiency, reduce risk and reduce cost and will be reported in priority order dependent on benefit, cost and effort.
The Smart421 Operational Maturity Assessment is an interview based assessment focused around the customers organisation and existing pain points, and will cover the following operational scope; Service Strategy, Design, Transition, Operation and Continual Service Improvement.
|
