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National Express/ONE
Smart421 has delivered various Customer management solutions for National Express and its subsidiary ONE since 2000. During this time, Smart421 designed, developed and continues to support a web-based customer service system for commuters that has received a variety of awards and Government recognition including from Alistair Darling, quoted at a major transport conference:
'Putting things right also means looking after your customers. There's both good and bad practice in the industry. Good systems include ONE's 'Commuter Club' - subscribers get emailed with news of disruption, they also get automatic compensation by Direct Debit if their usual train is delayed.'
Smart421 has also introduced a text message alert system that updates commuters on disruptions to their services, and has been heavily involved in scoping the IT systems for Franchise bids.
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Smart421 are one of our most trusted partners. They consistently deliver on time and to budget, and their people are flexible, reliable and committed to our business.
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