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Customer Feedback
'Over the past 12 months your consultant has been working for the project, specialising in developing and supporting our DataPower estate - which is now one of the largest implementations globally – his performance been absolutely brilliant. His knowledge, his work ethic, his attitude and professionalism have been faultless, and a credit to Smart421. Without his help, effort and guidance I am sure we would not have the stable SOA platform which we now have, and are commencing the roll-out of our new solution to millions of customers.'
'Managing and building relationships, both customer and other suppliers used by [our business]. Approachable 'can do' attitude. Quick reaction to faults / issues. Smart421 is definitely a supplier I have a great deal of confidence in and look forward to working with in the
future.'
'Smart421 are reliable and consistent, able to add value, no drop-off in response despite repeated call-out. High level of skill and good procedural rigour.'
'Smart421 were brought in to fill a gap in our technical knowledge which you have done very well.'
'Smart421 have perfect domain knowledge in respective fields. Also, providing feedbacks to Customers regularly as agreed.'
'Communication and feedback.'
'Smart421 have a proactive way of managing problems.'
'Smart421 always provide a comprehensive response to technical enquiries/queries.'
'Smart421 is very flexible; in particular its understanding of the differences in company structure, processes and culture now that [our business unit] is part of the much larger [Group] organisation.'
'Availability and flexibility when dealing with [our company's] constant change.'
'Smart421 provide a consistent service; good comms; demonstrate understanding of what it is that we're trying to achieve - you 'get it.'
'Happy to put forward possible solutions...not just getting the service back up after a problem.'
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