Aviva

Smart421 have developed a close working relationship with Aviva (formerly Norwich Union) over a number of years. As a result of this, Smart421 have provided support for a number of systems. These include:
the Aviva and RAC websites and Workplace on Demand which allows Aviva staff internet-based single sign on (SSO) access to a number of internal applications. It is also interesting to know that Smart421 designed and delivered the telematics services which supported the Pay-As-You-Drive insurance products previously offered under the Norwich Union brand.

Aviva were looking to improve their customer experience and increase brand awareness by allowing customers access to all of their personal, policy and product information through a single self-service portal. They needed a flexible system and development methodology backed up by agile support

Smart421's solution allowed Aviva to change features of the portal quickly in response to customer needs. The use of Feature Driven Development gave Aviva an early view of the look and feel of the system features as they were developed. Smart421's agile Service Management approach is an ideal match to the Test and Learn approach to customer service improvement.