SmartSAP + SmartShoring = a winning combination
Smart421, the managed services and integration specialist, has been awarded a contract to provide SmartSAP transactional support services to e2v technologies, a leading supplier of RF, microwave and sensing components and sub-systems.
Comments Neil Miles, Smart421's CEO: "This is a flagship contract for Smart421's SmartSAP service. Delivered using our blended onshore/offshore delivery methodology (SmartShoring), we are able to combine our excellent managed services capabilities with the power of global sourcing to provide a cost effective, high quality solution."
Under the terms of the agreement, Smart421 and its India based partner, Tech Mahindra, will provide transaction support for a range of SAP modules including PP, SD and HR. Although delivered offshore, the service is fully managed and controlled by a Smart421 UK team. This ensures seamless communication and a predicted 50% overall reduction in support costs:
"Like many UK companies, e2v was nervous of offshoring due to the associated security risks. Smart421's methodology was the ideal way forward. Having a UK team and gradual, managed transition makes it a lot more comfortable. We have been very pleased with the quality of support delivered so far and are looking forward to a productive working relationship" Says Ed Heffernan, e2v's CIO.
Launched in 2006, SmartSAP is a blend of industry knowledge and technology skills and comprises of the tools needed to provide an effective level of SAP support at greatly reduced costs. The service further extends Smart421's capabilities and strengthens its position as a leading supplier of managed services solutions.
Press office contact: Nicky Probyn +44 (0)1473 421421.