AirVersent and Smart421 partnership aims to capitalise on business demands for mobile workforce solutions that deliver improved customer service and reduced costs

AirVersent, a world leader in easy-to-use, easy-to-deploy solutions for managing mobile workers, and Smart421, specialists in integration and managed services for business critical systems, announce today a decision to develop their existing business relationship into a formal channel partnership. Under the arrangement, Smart421 will become a Specialist Software Integration Partner for AirVersent’s ServiceNet and 20/20 Delivery mobile workforce management software. The move will enable customers to benefit from lower Total Cost of Ownership for mobile worker solutions through Software-as-a-Service (SaaS), and follows co-operation and working arrangements on project wins and complex work packages between the two companies that started in 2004.

Lindsay Kennedy, Managing Director of AirVersent, said: “Building on successful delivery across a variety of technology areas, AirVersent and Smart421 are extending the reach of their respective technology specialisations to a wider range of enterprise and mid-market companies. AirVersent and Smart421 are committed to providing increasing value to our customers, so that they can satisfy their growing need to deliver a better quality of customer experience, as well getting more control of operating costs. The combination of Smart421’s leading integration technology and expertise, with AirVersent’s leading SaaS proposition, will enable our customers to more easily exploit improved communication with their mobile workforces, and deliver a competitive edge in the marketplace.”

To date, the collaboration between the two firms has covered areas such enabling message handling and high-level architecture design within the highly-competitive telecommunications sector.

Neil Miles, managing director of Smart421 said: “Extending our collaboration with AirVersent makes so much sense. Because both our organisations are so delivery-focused, I believe we can demonstrate exceptionally good technical and business benefits to customers through working together.”

Editors Notes

For more information, please contact:
AirVersent: Ian Clarke, Marketing Director – Europe   Email:  iclarke@airversent.co.uk  
Smart421: Joseph Spear, Marketing Manager   Email:  jspear@smart421.com

About AirVersent
AirVersent is a world leader in highly configurable solutions for managing mobile workers. The company’s flexible and adaptable solutions for logistics and field service workforces can help to increase productivity, reduce operating costs and improve worker efficiency - so that organisations can deliver outstanding customer service, first time, every time.

Offering flexible and adaptable solutions suitable for any size of business, AirVersent has a proven track record of success around the world, with over 15 years experience in providing companies with answers to their field mobility needs. AirVersent’s high quality, comprehensive mobile workforce solutions will help to provide a first-class experience to the customers of any business organisation.

ServiceNet is AirVersent’s field service management solution that provides the link between customer service systems and a mobile field force. It provides real-time, up-to-the-minute views of workflow, with full control of field operations and seamless data exchange to and from the mobile worker’s handheld device, as well as the tools to create, configure and control the field application on the device.

20/20 Delivery from AirVersent is a complete workflow management solution for transportation fleets. Offering best-in-class proof-of-delivery and collection functionality, 20/20 Delivery reliably connects drivers in the field via handheld devices to computer-based order entry, warehouse management, route optimisation and customer service systems in the back office. 20/20 Delivery reduces invoicing cycles and inventory shrinkage, improves response times, and controls costs - providing an exceptional return on investment.

For further information visit www.airversent.co.uk, email info@airversent.co.uk or call +44 (0) 118 955 8500.

About Smart421
Smart421 is an information technology company specialising in systems integration and managed services of business-critical systems. It is best known for its work with FT UK 500 companies, especially among leading financial institutions, power utilities and tier one telcos.

Smart421’s agile business approach is solving business problems for companies more reliably than offshore outsourcing and more cost effectively than many of the big names in IT consulting.

Founded in 1989 as a privately held business, today Smart421 is part of the KCOM Group, a UK public limited company with an annual turnover of over £500M, 2,500 staff and offices in major locations across the UK.

The Group's portfolio of businesses works with both leading private enterprise customers and public sector organisations. Through its Affiniti, Smart421 and JAM IP brands, the Group delivers solutions covering unified communications, contact centre solutions, data management, applications integration and managed services.

Smart421 concentrate on two key specialities:

Architecture and Design Consultancy
Optimisation of your enterprise architecture through design, delivery and management. This means that you benefit from greater alignment of IT with business and the ability to adapt dynamically to change, as well as outstanding return on expenditure.

Managed Services
Maximisation of your system performance and reliability through end-to-end managed services. This means that you benefit from enhanced business continuity and managed risk, as well as improved operational resource and
cost efficiencies.

For more information visit www.smart421.com/aboutus/, email info@smart421.com or call +44 (0)1473 421421