Smart421, specialists in integration and managed services for business critical systems, announced today the results of their 2009 Customer Satisfaction Survey. The survey covered Service Management activities and showed year-on-year improvements across nine key performance metrics. Overall, 92 per cent of customers rated their satisfaction in Smart421 as Excellent or Good with zero outliers reporting ratings of Poor or Very Poor. Even more impressive than the quantitative ratings were some of the qualitative remarks, praising Smart421’s business knowledge, technical skills, processes, communications and flexibility.

Andy Budd, Director of Delivery at Smart421 said: “The results of this year’s survey are very rewarding, especially where customers felt we are adding value to their business and looked forward to a continuing relationship with us. I want to thank all the teams involved in the delivery of these results. The real winners are the Customers, who continue to benefit from year-on-year improvements we put in place to ensure they get unbeatable value for money.”

For more information about this survey, please contact us.

Notes to editors

This survey was conducted in October 2009. Smart421 conducts customer surveys on a bi-annual basis, in line with its policy on continual improvement and quality certifications.

About Smart421

Smart421 is an information and communications technology company specialising in systems integration and managed services of business critical systems. It is best known for its work with FT UK 500 companies, especially among leading financial institutions, power utilities and tier one telcos.

Smart421’s agile business approach is solving business problems for companies more reliably than offshore outsourcing and more cost effectively than many of the big names in IT consulting.

Founded in 1989, today Smart421 is part of the KCOM Group, a public limited company with an annual turnover of over £500M, 2,200 staff and offices in major locations across the UK. The KCOM Group delivers communications services to a range of businesses and consumers, with an emphasis on exceptional service delivery.

Smart421 applies independent thinking and a passion for delivery across two key specialities: Architecture and Design Consultancy, and Managed Services.

A rapid overview of Smart421’s technical and intellectual competencies

Architecture and Design Consultancy - Optimisation of your enterprise architecture through its consultancy, business integration and data management practices. This means that you benefit from clearer future direction, greater ability to adapt dynamically to change and more compelling return on your IT budget.

Managed Services - Maximisation of your system performance and reliability through its end-to-end managed services provision. This means that you benefit from reduced operational costs, enhanced business continuity and fully managed risk.

For more information, please visit www.smart421.com/aboutus/ email info@smart421.com or call
+44 (0) 1473 421 421