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Smart421 Achieves ISO/IEC 20000-1:2005 Certification for Service Management
Smart421, the managed services and integration specialist, part of the Kingston Communications Group following its' acquisition in September 2006, is pleased to announce that it is amongst the first companies in the world to achieve ISO/IEC 20000-1:2005 certification.
ISO/IEC 20000 is the first international standard for IT Service Management and is aligned with and complementary to the process approach defined within the ITIL (IT Infrastructure Library) industry standard. Increasingly seen as the quality standard for IT Service Management, many organisations are today striving to adopt ISO/IEC 20000.
ISO/IEC 2000-1:2005 accreditation was facilitated because Smart421 had already aligned its processes with the ITIL framework and was able to utilise its ITIL Benchmarking consultancy to identify areas for improvement and to provide the process, documentation and evidence required to achieve certification.
Comments Neil Miles, Smart421's CEO: "This is a significant achievement for Smart421. Having aligned our processes to the ITIL best practice framework many months ago, it was logical for us to take this next step. The certification proves that we actually follow best practice processes. We will be audited every six months."
ISO 20000 is a new standard which replaces BS15000 and consists of two parts. ISO/IEC 20000-1:2005 is the formal specification and defines the requirement for an organisation to deliver quality managed services for its customers. ISO/IEC 20000-2:2005 is the Code of Practice and describes the best practice for Service Management processes within the scope of ISO/IEC 20000-1.
Comments Malcolm Fallen, Chief Executive of Kingston Communications: "We are delighted that Smart421 has achieved this internationally recognised certification. Customers can be confident that they are dealing with a company that leads the way in the delivery of integrated IT solutions."
The scope of Smart421's ISO/IEC 20000 certification is "The provision of bespoke customer IT service management solutions and the management of internal IT systems."
The review and audit process was carried out by Lloyds Register between 2nd and 5th October 2006.
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Press office contact: Nicky Probyn-Heffernan +44 (0) 1473 409 330.
Notes to the editor
More information on Smart421's ITIL Benchmarking service can be found on www.smart421.com/Solutions/service_management/itil.asp.
More information on Smart421's ITIL Benchmark for e2v technologies can be found on www.smart421.com/downloads
Positioning statements
About Smart421
www.smart421.com
Smart421 is a managed services and integration specialist, providing outsourced IT services for mid-market and enterprise organisations in both the public and private sectors.
Smart421 focuses on three key solution areas: Managed Services, Integration and Innovation, delivered using a unique onshore/offshore service structure. This allows Smart421 to combine onshore project management and expertise with offshore development and technical services, to deliver a rare combination of innovation, excellent customer service and demonstrable cost savings.
Smart421 maintains good relationships with its technology partners to sustain its specialist technology skills and deliver expertise and scale. Smart421 has close associations with Indian based organisation Tech Mahindra and is an IBM Premier and Tier One WebSphere Services, a Microsoft Gold and an Oracle Partner.
Founded in 2000 and headquartered in Ipswich, UK, Smart421 has over 130 employees. Smart421 values the long term relationships built with some of Europe's largest organisations and its customer base includes Norwich Union, UPC Broadband, O2 and E.ON.
About Kingston Communications
Kingston Communications is a leading provider of communications. Our capabilities are built on the solid experience gained in our heartland in East Yorkshire, where we have been providing leading edge residential and business services for 100 years.
Today, we also offer a wide range of voice, data and internet services to businesses across the UK as well as outsourced contact centre services. Using our own network infrastructure, we deliver reliable, cost effective connections for our customers. By listening and working closely with them, we use our experience and expertise to help companies serve their own customers as effectively as possible.
Kingston Communications is a member of the TechMark exchange.
For further details on Kingston Communications, please visit our website at www.kcom.com
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