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How efficient is your IT Managed Services?
In a truly efficient organisation, IT processes and people's roles are aligned to the business, business requirements and business processes. Efficiency enables continuous improvement in the delivery of quality IT services, lower total cost of ownership of applications through process improvements and demonstrated value for money.
In order to help organisations achieve these efficiency gains, Smart421 has today launched its unique ITIL Benchmarking service.
ITIL industry best practice provides best practice guidelines to ensure that IT processes are closely aligned to those of the business. Service support, however, is often overlooked and implementing full managed services is a significant change programme.
"We have been providing managed services to blue chip organisations for over 10 years. We consistently found that, even though ITIL was mentioned, there was little evidence of adherence to its processes. Following ITIL processes can generate significant benefits - cost savings, better communications between IT and the business to name but a few - and it was clear that we had to provide a service to help clients benchmark their support function and provide a clear roadmap to achieve best practice." Says Andy Budd, Smart421's Head of Managed Services
Smart421's solution precisely assesses an organisations maturity in terms of ITIL processes, to identify variations from ITIL best practice and generate a clear implementation roadmap to a comprehensive managed services methodology. Using the service enables organisations to identify "quick wins" to generate early benefits and significantly reduce the complexity and long term cost of its application support.
Press office contact: Nicky Probyn-Heffernan +44 (0)1473 421421.
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